managed services
Experienced Team of Oracle Specialists.
Managed Services
Our team has many years of experience in looking after customers Oracle Databases and keeping their valuable asset in the best shape possible. With our modern ServiceDesk, we ensure we adhere to customer specific SLA requirements on all support issues. Should a customer require a proactive service, we put alerting in place to ensure that we respond to emerging issues as soon as they occur. We check that backups have completed as well as a periodic backup validation and disaster recovery testing. Environments covered include on-Premise, Cloud and Engineered Systems. As part of on-boarding we complete a site-survey and will spot check any issues. Options include:
- Business Working Days (9am to 5pm)
- 365 Days per year (24x7) Reactive (issues reported) or Proactive (monitoring and alerts)
- Out of Hours/Sickness/Holiday cover for in-house Oracle staff
- We can provide a bespoke Managed Service to meet your exact business requirements.
Vertice
Onboarding Process
Managed Services.
Connect
Simply drop us a mail at [email protected] and we can start the conversation on your requirements. An initial site survey can then be scheduled in with our team.
Discover
A designated Account Manager will step through the site survey and high level requirements.
Proposal
You will receive a concise and succinct proposal mapped by our experts to your specific needs, with scope and commercials to review and feedback on any queries or updates. Once it maps 100% to need, we then move to Contract in Service Agreement.
Onboard
Your Designated Account Manager and Technical Lead will be then assigned to you as our new Customer. Your Account will be setup in our internal systems and you will receive a welcome notification and access provision to the Service Console. Our Team will help on any Qs you have at that time and then you are Onboard and we can focus in on your service delivery.