managed services
Experienced Team of Oracle Specialists.
Managed Services
Our team has many years of experience in looking after customers Oracle Databases and keeping their valuable asset in the best shape possible. With our modern ServiceDesk, we ensure we adhere to customer specific SLA requirements on all support issues. Should a customer require a proactive service, we put alerting in place to ensure that we respond to emerging issues as soon as they occur. We check that backups have completed as well as a periodic backup validation and disaster recovery testing. Environments covered include on-Premise, Cloud and Engineered Systems. As part of on-boarding we complete a site-survey and will spot check any issues. Options include:
- Business Working Days (9am to 5pm)
- 365 Days per year (24x7) Reactive (issues reported) or Proactive (monitoring and alerts)
- Out of Hours/Sickness/Holiday cover for in-house Oracle staff
- We can provide a bespoke Managed Service to meet your exact business requirements.
Vertice
Onboarding Process
Managed Services.
Connect
Simply drop us a mail at [email protected] and we can start the conversation on your requirements. An initial site survey can then be scheduled in with our team.
Discover
A designated Account Manager will step through the site survey and high level requirements.
Proposal
You will receive a concise and succinct proposal mapped by our experts to your specific needs, with scope and commercials to review and feedback on any queries or updates. Once it maps 100% to need, we then move to Contract in Service Agreement.
Onboard
Your Designated Account Manager and Technical Lead will be then assigned to you as our new Customer. Your Account will be setup in our internal systems and you will receive a welcome notification and access provision to the Service Console. Our Team will help on any Qs you have at that time and then you are Onboard and we can focus in on your service delivery.
Oracle Cloud
> Intital scoping to document what a customer already has, if applicable (licenses, database archtecture and size etc).
> We then size and shape a new environment in Oracle Cloud and set this up adhering to all required access/security standards.
> We then take care of migrating all data and workloads to Oracle Cloud and making them operational.
> Once live, we then provide a fully Managed Service encompassing the Oracle Cloud environment and any associated Databases.
Engineered Systems
Our team have years of experience on all of Oracle’s Engineered Systems (Exadata, Exadata Cloud@Customer, Private Cloud Appliance (PCA), Zero Data Loss Recovery Appliance (ZDLRA) and Oracle Database Appliance (ODA).
These systems are particularly adept at addressing customers who have a sprawling Oracle environment. Particularly on commodity servers where customers would like Oracle Licence optimisation, Server consolidation and business critical Database operation and recovery.
We have worked across many different projects and have vast experience in sizing and implementing Engineered Systems. We can then assist customers with migrating data and workloads as well as providing a Managed Service.
Hybrid Cloud
Some customers want to retain their on-Premise investment and make use of Oracle’s Cloud Services . Latency can sometimes be an issue so as an Equinix Partner, we can put a customer Server (Primary or Standby) in one of their Datacentres so that they are then adjacent to Oracle Cloud, with no latency.
Non-Oracle Cloud
We have experience of standing up Oracle Databases on non Oracle Clouds such as AWS, Azure and Google Cloud Platform (GCP). They all have their own nuances and we follow the equivalent processes to our CSP methodology.
Some customers require additional help in optimising their Oracle Database in a non-Oracle Cloud.
Multi-Cloud
In some instances a customer may do a wholesale migration to a single Cloud provider. If this is a non-Oracle Cloud, sometimes it’s noticed that the applications. Associated with an Oracle Database are not performing as they should. We have helped several customers architect a multi-cloud environment where the Database runs in Oracle. Cloud and is then connected to the applications in the non-Oracle Cloud. The revelation is that due to low latency, as the Database speed returns on Oracle Cloud. The associated applications then perform as required.
On-Premise Servers & Storage
A lot of customers still want to maintain an on-Premise capability for their Oracle Database. Our team can recommend net-new or upgrades to existing Servers and Storage, in-order to keep pace with the required performance and data growth of the business.