Oracle Cloud Specialists

Silver Managed Service

Silver Managed Service

Solution Status
  • Hardware provisioned
  • Oracle Solution Deployed
Then the Vertice Silver “Managed” Service is for your consideration:
  • Fixed Fee, paid monthly
  • Service Management Agreement (SMA) with Full Service Level Agreements (SLAs) relating to system management and operational support
Including:
  • System Management
  • System Monitoring
  • Scheduled backups
  • End to End Oracle Solution Support
  • Management of Critical software patches
  • Managing new code releases
  • Managing new environments
  • Monitoring Data Flows
  • Performance Monitoring
  • Database Security
  • Database Weekly Reports
  • Managing MyOracle Support
  • SLA Reporting
  • Defined Escalation Process

For more information please contact info@verticecloud.com

Free Consultation

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