Single Customer View
An Oracle Platinum Partner, Vertice has one of the largest, dedicated Oracle-certified Analytics practices in Europe. Our specialist Oracle service offerings can assist, enable and add value to your Oracle solutions via design, implementation, user adoptions and support.
A Single Customer View, (also called 360° customer view) is an aggregated, consistent and holistic view of your clients/customers known to your organisation. This helps you to understand exactly who they are, and how they transact with your business. Most importantly, it gives organisations the ability to create a more meaningful and personalized experience for their customers.
Implementing a single customer view is a vital step towards a meaningful improvement of customer experience. A single customer view should be the starting point on the road to having data-driven customer journeys. This enables you to have actionable insight to enable you to connect with customer with the appropriate messages at the right time. Thus a single customer view provides you with the right launchpad to become truly customer-centric organisation and engage with your customers in a more intelligent manner.
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In Addition we also offer the following services
Enable your business to see customers in new ways through Oracle Machine Learning (OML).
Summary of customer profiles including behavioural analysis and geographic patterns.
Single customer view of your consumers enables you to create tailored messaging at the right time for the right person.
Ability to be part of the insight project through data visualisation and rapid prototyping through Oracle Analytics.
Through ML algorithms, identification of patterns and trends of specific customers providing new insight to the business.
